Automation of Scientific Conferences at the Mediterranean University of Albania: Enhancing Service Performance and Quality

Abstract

In the era of digital transformation, process automation in educational institutions has become a key factor in improving the efficiency and quality of services provided. In this paper, we will explore the benefits of automating scientific conferences and online journal processes at the Mediterranean University of Albania, focusing on enhancing service performance and quality.Robotic Process Automation (RPA) has revolutionized the way these processes are managed. The use of RPA enables the automation of repetitive and complex tasks, significantly improving the speed and accuracy of operations. For example, account activation through OTP (One-Time Password) provides a high level of security during the registration of new users, minimizing security risks and improving user experience. Furthermore, email verification is a crucial component in the processes of online journals and conference applications, ensuring that all notifications and communications reach their intended recipients quickly and accurately. This not only improves communication but also increases the reliability and transparency of the data managed. The automatic comparison of the most recent Word documents uploaded by an author is another important functionality that facilitates the review and version management process, saving time and reducing human errors. The case study of the “UMSH Conferences” application will serve as a practical example to illustrate the advantages of these automated functionalities, significantly improving operational efficiency and the quality of service offered in scientific conferences and online journal processes.