CHALLENGES OF E-GOVERNANCE IN PAKISTAN

Amid the COVID-19 Pandemic

Abstract

Electronic governance (E-Governance) has the capacity to deliver services electronically to the people. This paper measures the adoption rate of E-Governance among the citizens of Islamabad during the peak of the COVID-19 pandemic in Pakistan. The main objectives of this study are: (1) to measure the level of E-Governance adoption among citizens of Islamabad, and (2) to identify the technological barriers to its implementation in Pakistan. The paper emphasizes the following questions: Do citizens of Islamabad prefer E-Governance? Do they still rely on traditional methods of governance? What technological barriers do they face in adopting E-Governance? In this study, the researcher has applied a purposive sampling technique. Data were collected through a survey using a close-ended questionnaire distributed among employees of Zarai Taraqiati Bank Limited (ZTBL), Islamabad. The study adopts a quantitative approach, and the data were analyzed using SPSS. The findings reveal that most citizens prefer E-Governance over traditional methods, though they remain uncomfortable with online education. While they resist conventional governance, they still value traditional educational approaches. The study indicates technological limitations hinder effective E-Governance implementation, yet people are willing to adopt it if systems function smoothly. Traditional methods still persist, but eliminating technological barriers is essential for improved communication and quality of life. E-Governance has become a necessity for Pakistan’s progress and prosperity, as its efficient implementation can enhance societal well-being. The study concludes that citizens view E-Governance as vital for modern governance.