Utilsmart Utilities solution for smart cities

Abstract

In the last decades, governments from the entire world have implemented various digital solutions to increase public services eficency and transparency. Almost every government around the world now provides e-services to citizens and other stakeholders through websites and mobile applications. Living in the era of rapid digitization, emerging technologies such as Blockchain, Artificial Intelligence (AI) and advanced decision-making systems are essential for modernizing and streamlining interactions between institutions, citizens and businesses. Together, these technologies contribute to build an interconnected, secure and transparent digital ecosystem capable of transforming administrative and decision-making processes and facilitating a fast and reliable flow of information. One of the most important problems that both public institutions and citizens are facing is related to utilities distribution systems, from optimizing water, energy, gas consumption, or alternative energy sources, to distribution systems maintenance, issues with the network and much more. The aim of this paper is to present a proposal that solves all the previous aspects and put together all the stakeholders in a single solution. The application will consist of multiple components: utilities consumptions, single point of contracting, utilities distribution systems malfunction reporting, bonifications, rating mechanisms (for providers and citizens). The entire solution will be based on multiple technologies like Blockchain, AI, Serious Gaming or modern Decision Support Systems. The value of this proposal is obtained from unifying all the important actors ( citizen, public administration and utilities providers) in one single place.